A bad system will beat a good person every time. W. Edwards Deming
William Edwards Deming (October 14, 1900 – December 20, 1993) was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics. He is also known as the father of the quality movement and was hugely influential in post-WWII Japan. He is most well-known for his theories of management.
Witty observation, disparaging remark, question for A.A., well this is your chance.